Client Experience Lead — Veterinary Clinic

Banfield Pet Hospital; Edmond (OK); In loco; USD 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision Insurance

401(k) with Company Match

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Life Insurance & Disability

Descrizione del lavoro

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the client and pet flow, ensuring a welcoming and efficient experience. The role supports the veterinary team by routing clients, educating about preventive care, and handling documentation and scheduling with professionalism.

The position emphasizes strong communication, multi-tasking, and a commitment to outstanding client service, aligning with Banfield's wellness programs and patient care standards.

Competenze

• Ability to multi-task; manages multiple tasks at one time, quickly and accurately shifts attention among tasks under distractions.
• Reads, writes and speaks fluent English; strong written and verbal communication skills.
• Demonstrates a systematic, orderly approach and can turn chaos into order.
• Strong problem-solving skills with the ability to translate problems into practical solutions.
• Client service skills; delivers attentive, courteous and informative service.
• Follows instructions accurately and can provide directions.
• Mathematical ability - Ability to add, subtract, multipl

Mansioni

• Promote hospital services and route client and pet flow to maximize productivity.
• Maximize the number of pets seen by maintaining a productive hospital workflow.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventive care and hospital services.
• Assist incoming clients with documentation and pet history in the computer.
• Assist outgoing clients with instructions, invoices, prescriptions, and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.

Conoscenze

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Descrizione del lavoro

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the client and pet flow, ensuring a welcoming and efficient experience. The role supports the veterinary team by routing clients, educating about preventive care, and handling documentation and scheduling with professionalism.

The position emphasizes strong communication, multi-tasking, and a commitment to outstanding client service, aligning with Banfield's wellness programs and patient care standards.