Veterinary Client Experience Lead

Banfield Pet Hospital; Traverse (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

401(k) Plan

Paid Time Off

Mental Health Resources

Disability Insurance

HSA/FSA Benefits

Parental Leave

Wellness programs

Three Free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming and efficient experience. You will support the veterinary team, educate clients on preventive care, and assist with appointments, invoices, and product sales to help wellness plans thrive.

The role emphasizes strong communication, multitasking, and a consistent focus on client satisfaction and hospital productivity in a busy veterinary setting.

Qualifications

• Fluent English with professional written and verbal communication.
• Ability to multitask in a fast-paced hospital setting.
• Strong client service orientation and empathy.

Responsibilities

• Greet clients and route the flow of clients and pets through the hospital.
• Promote hospital services and Optimum Wellness Plans to clients.
• Educate clients about pet health and preventive care.
• Complete required documentation and enter pet history in the computer.
• Assist with invoices, prescriptions, retail items and scheduling.
• Maintain opening and closing procedures and support the team.

Skills

Customer service

Communication skills

Multitasking

English fluency

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming and efficient experience. You will support the veterinary team, educate clients on preventive care, and assist with appointments, invoices, and product sales to help wellness plans thrive.

The role emphasizes strong communication, multitasking, and a consistent focus on client satisfaction and hospital productivity in a busy veterinary setting.