Veterinary Client Experience Lead

A Caring Doctor (New Jersey), P.C.; Florida; On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Health insurance

401(k) and Roth

Paid time off

Life insurance

Disability insurance

FSA/HSA

Parental leave

Continuing education allowance

Wellness plans for pets

Exclusive discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to guide the flow of clients and pets through the hospital, promote wellness plans, and ensure a welcoming, efficient visit for every client.

You will handle documentation, educate clients about wellness services, schedule appointments, and support the veterinary team with strong English communication and multitasking skills.

Qualifications

• High School Diploma or equivalent preferred.
• Must be able to read, write, and speak fluent English.
• Ability to multi-task and manage multiple tasks at once.

Responsibilities

• Manage client and pet flow through the hospital to maximize productivity.
• Educate clients about Optimum Wellness Plans and hospital services.
• Complete required documentation and invoices; schedule future appointments.
• Assist with opening/closing procedures and basic administrative tasks.
• Provide professional, friendly service and ensure client satisfaction.

Skills

Customer Focus

Integrity & Trust

Time Management

Communication Skills

Client Service Skills

Problem Solving

Organizational Ability

Multitasking

Fluent English

Team Collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to guide the flow of clients and pets through the hospital, promote wellness plans, and ensure a welcoming, efficient visit for every client.

You will handle documentation, educate clients about wellness services, schedule appointments, and support the veterinary team with strong English communication and multitasking skills.