Veterinary Client Experience Lead

Banfield Pet Hospital; Nanuet (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSAs

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to help manage client and pet flow, ensure exceptional service, and educate clients about preventive care and wellness plans. You will coordinate intake, documentation, and scheduling, while supporting the veterinary team to deliver quality care in a welcoming environment.

The role emphasizes teamwork, customer focus, and the ability to multi-task across front-desk duties, client education, and administrative tasks in a busy hospital

Qualifications

• Leadership and teamwork capabilities to guide client service teams.
• Strong communication skills for client interaction and education.
• Ability to manage multiple tasks and priorities in a fast-paced hospital environment.

Responsibilities

• Drive client and pet flow to maximize productivity of the veterinary team.
• Provide welcoming, professional service and educate clients on pet health and wellness plans.
• Assist with client documentation, registrations, and invoicing; schedule appointments.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Time Management

Communication Skills

Client Service Skills

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to help manage client and pet flow, ensure exceptional service, and educate clients about preventive care and wellness plans. You will coordinate intake, documentation, and scheduling, while supporting the veterinary team to deliver quality care in a welcoming environment.

The role emphasizes teamwork, customer focus, and the ability to multi-task across front-desk duties, client education, and administrative tasks in a busy hospital