Veterinary Client Services Coordinator — Pet Care Champion

Banfield Pet Hospital; Texas; On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Paid time off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure a welcoming, efficient hospital environment. You will educate clients on wellness plans, assist with appointments, product sales, and front-desk tasks while maintaining excellent service.

Applicants should demonstrate leadership, strong communication, and multitasking abilities, with fluency in English and a customer-focused mindset.

Qualifications

• Leadership and customer-focused mindset essential.
• Strong communication and interpersonal skills required.
• Ability to educate clients on wellness plans and services.
• Multitasking and organizational abilities are necessary.
• Fluent English with professional grammar and vocabulary.

Responsibilities

• Drive flow of clients and pets through the hospital to maximize productivity.
• Provide exceptional service, welcome clients and educate on pet health.
• Explain Optimum Wellness Plans, preventive care and hospital services.
• Handle documentation, input pet information, and manage invoices and appointments.
• Assist with scheduling, product sales, and opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure a welcoming, efficient hospital environment. You will educate clients on wellness plans, assist with appointments, product sales, and front-desk tasks while maintaining excellent service.

Applicants should demonstrate leadership, strong communication, and multitasking abilities, with fluency in English and a customer-focused mindset.