Veterinary Client Experience Coordinator

Medical Management International, Inc.; Scottsdale (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) and Roth match

Paid time off

Job summary

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to manage client and pet flow, ensuring welcoming service and efficient operations. You will educate clients about wellness plans, assist with documentation, and support the veterinary team to maximize productivity and client satisfaction.

The role requires strong communication, multitasking ability, and a commitment to excellent client service.

Qualifications

• Leadership and client-focused service orientation.
• Excellent communication with clients and team members.
• Ability to multi-task in a fast-paced veterinary environment.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Communication Skills

Client Service Skills

Time Management

Attention to detail

Education

High School Diploma

Job description

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to manage client and pet flow, ensuring welcoming service and efficient operations. You will educate clients about wellness plans, assist with documentation, and support the veterinary team to maximize productivity and client satisfaction.

The role requires strong communication, multitasking ability, and a commitment to excellent client service.