Veterinary Client Care & Experience Coordinator

Marsveterinary; West Linn (OR); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (401k)

Student debt relief program for FT DVM

Paid time off

Mental health resources

Life insurance

Disability insurance

FSA/HSA

Parental leave

CE allowance

Wellness plans for pets

Exclusive pet discounts

Job summary

Banfield is seeking a Client Service Coordinator to manage client and pet flow through our hospital, ensuring a welcoming experience and efficient service. You will promote wellness plans, handle appointments, and support the veterinary team with accurate record-keeping.

The role emphasizes exceptional client service, clear communication, and the ability to multi-task in a busy clinic environment. A strong customer-service mindset and team collaboration are essential.

Qualifications

• Ability to multi-task across front-desk and clinical flow.
• Excellent verbal and written communication with clients.
• Strong organizational skills to manage appointments and records.
• Proven problem-solving abilities in a fast-paced healthcare setting.
• Commitment to high-quality client service and patient care.

Responsibilities

• Promote hospital services and recruit new clients.
• Route clients and pets to maximize productivity of the veterinary team.
• Educate clients about wellness plans and preventive care.
• Enter pet information and history accurately in the system.
• Dispense medications per veterinarian instructions and schedule appointments.
• Manage finances with accurate balances and proper opening/closing procedures.

Skills

Multi-tasking

Communication

Organizational skills

Problem solving

Client service

English fluency

Job description

Banfield is seeking a Client Service Coordinator to manage client and pet flow through our hospital, ensuring a welcoming experience and efficient service. You will promote wellness plans, handle appointments, and support the veterinary team with accurate record-keeping.

The role emphasizes exceptional client service, clear communication, and the ability to multi-task in a busy clinic environment. A strong customer-service mindset and team collaboration are essential.