Veterinary Client Service Specialist

Animal Healthcare of Texas, P.C.; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals seeks a Client Service Representative to deliver exceptional service to clients and their pets. You will be the friendly face of the practice, handling greeting, appointment scheduling, payments, product recommendations, and client education.

The role emphasizes courteous communication, accurate record-keeping, and a customer-centric approach to support veterinarians and staff in a fast-paced environment.

Qualifications

• Experience in customer service and front-desk operations.
• Ability to explain fees and process payments clearly.
• Familiarity with veterinary products and services is a plus.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and contact prospective clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Answer questions and educate clients on pet care.
• Manage medical records, charts, reports, and correspondence.

Skills

Customer service

Communication skills

Multitasking

Job description

VCA Animal Hospitals seeks a Client Service Representative to deliver exceptional service to clients and their pets. You will be the friendly face of the practice, handling greeting, appointment scheduling, payments, product recommendations, and client education.

The role emphasizes courteous communication, accurate record-keeping, and a customer-centric approach to support veterinarians and staff in a fast-paced environment.