Veterinary Client Service Specialist

Dewittvets; Morristown (VT); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Mentorship

Development programs

Student loan assistance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Job summary

Sequist Animal Hospital in Morristown, VT is seeking a Customer Service Representative to be the first and last contact for clients. You will manage appointments, answer calls and emails, and help coordinate with the veterinary team to ensure smooth patient care.

The role emphasizes empathy, active listening, and reliable data entry in our practice management system. Candidates should have a high school diploma, strong communication, experience in customer service, and comfort with scheduling

Qualifications

• High school diploma or equivalent required.
• Excellent communication and a customer-focused mindset.
• Prior customer service experience, preferably in veterinary or healthcare.
• Basic tech skills with scheduling software and online platforms.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Update client and patient records in the practice management system.
• Process billing transactions and guidance on payments as needed.
• Provide clear post-visit instructions and assist with daily operations.

Skills

Excellent communication

Customer service

Tech savvy

Education

High school diploma

Tools

Scheduling software

Online communication platforms

Job description

Sequist Animal Hospital in Morristown, VT is seeking a Customer Service Representative to be the first and last contact for clients. You will manage appointments, answer calls and emails, and help coordinate with the veterinary team to ensure smooth patient care.

The role emphasizes empathy, active listening, and reliable data entry in our practice management system. Candidates should have a high school diploma, strong communication, experience in customer service, and comfort with scheduling