Veterinary Client Care Specialist

Hvcvets; Lebanon (NH); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Pet discounts

Growth opportunities

Job summary

Hanover Veterinary Clinic in West Lebanon, NH is seeking a Customer Service Representative to be the first and last touchpoint for clients. You will answer calls and emails, schedule appointments, and ensure accurate patient records while supporting the medical team.

The role emphasizes compassionate, clear communication, multitasking in a fast-paced setting, and using practice management software. Competitive hourly pay, benefits, and opportunities for growth are offered.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred, veterinary setting a plus.
• Proficient with scheduling software and online communications.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Update client and patient records in the practice management system.
• Process billing and payments, including insurance claims if applicable.
• Assist with daily reception duties and guide clients to resources.

Skills

Excellent communication

Client-focused service

Strong organizational skills

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Hanover Veterinary Clinic in West Lebanon, NH is seeking a Customer Service Representative to be the first and last touchpoint for clients. You will answer calls and emails, schedule appointments, and ensure accurate patient records while supporting the medical team.

The role emphasizes compassionate, clear communication, multitasking in a fast-paced setting, and using practice management software. Competitive hourly pay, benefits, and opportunities for growth are offered.