Veterinary Front Desk & Client Care Specialist

AmeriVet Partners Management, Inc.; Town of Vermont (WI); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

401(k) matching

Student loan assistance

Health insurance

Paid time off

Job summary

Animal Hospital of Hinesburg in Vermont is seeking a Customer Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, input patient information, and help ensure smooth communication between clients and the medical team.

You will greet clients, triage inquiries, process billing, remind about appointments, and support daily hospital operations while staying welcoming to pets and their owners.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and client-focused service.
• Prior customer service experience preferred (veterinary/healthcare a plus).

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Use technology to send reminders, confirmations, and follow-ups.
• Greet clients warmly and gather essential information.
• Triage inquiries and direct complex questions to medical team.
• Update client records and process billing transactions.
• Provide post-visit instructions and assist with daily operations.

Skills

Communication

Customer service

Organization

Tech proficiency

Education

High school diploma

Tools

Scheduling software

Online communication platforms

Job description

Animal Hospital of Hinesburg in Vermont is seeking a Customer Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, input patient information, and help ensure smooth communication between clients and the medical team.

You will greet clients, triage inquiries, process billing, remind about appointments, and support daily hospital operations while staying welcoming to pets and their owners.