Veterinary Client Care Specialist

Dewittvets; Lebanon (NH); On-site; USD 24,796 - 27,552; Full time

Job summary

Hanover Veterinary Clinic in West Lebanon, NH is seeking a Customer Service Representative to be the first and last contact for clients. You will manage appointments, answer calls and emails, handle patient information, and liaise with our veterinary team to ensure smooth care for pets and their families.

The ideal candidate has a high school diploma or equivalent, excellent communication, prior customer service, and comfort with scheduling software.

Qualifications

• High school diploma or equivalent; prior customer service experience preferred.
• Excellent communication skills and a compassionate, client-focused approach.
• Familiarity with scheduling software and online communication platforms.

Responsibilities

• Answer calls and emails with professional, friendly service.
• Schedule and manage appointments based on client and veterinarian availability.
• Update client and patient records accurately in the practice management system.
• Process payments and assist with billing as needed.
• Provide post-visit instructions and support client questions.

Skills

Communication

Scheduling

Customer service

Empathy

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

Hanover Veterinary Clinic in West Lebanon, NH is seeking a Customer Service Representative to be the first and last contact for clients. You will manage appointments, answer calls and emails, handle patient information, and liaise with our veterinary team to ensure smooth care for pets and their families.

The ideal candidate has a high school diploma or equivalent, excellent communication, prior customer service, and comfort with scheduling software.