Veterinary Client Experience Specialist

Amerivet; Morristown (VT); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Student loan assistance

Paid time off

Job summary

AmeriVet is seeking a Client Service Representative in Morristown, VT to be the first point of contact for clients and pets. You will handle calls, emails, and scheduling, ensuring a smooth client experience and collaboration with the medical team.

You will update patient records, process payments, and provide clear post-visit instructions. A friendly, organized, and tech‑savvy team member is ideal for this fast-paced veterinary setting.

Qualifications

• As the first and last contact, provide professional, friendly service.
• Prior customer service experience preferred, especially in veterinary/healthcare settings.
• Comfort with technology and online communication platforms.

Responsibilities

• Answer calls and emails promptly with professional service.
• Schedule appointments based on client needs and vet availability.
• Use reminders and confirmations to keep clients informed.
• Greet clients and ensure a positive visit experience.
• Gather medical information with active listening and triage.
• Support billing: process payments and insurance claims.
• Update client and patient records in the practice management system.
• Provide post-visit instructions and assist with operations.

Skills

Client communication

Scheduling

Empathy

Active listening

Tech proficiency

Education

High school diploma or equivalent

Tools

Scheduling software

Practice management system

Job description

AmeriVet is seeking a Client Service Representative in Morristown, VT to be the first point of contact for clients and pets. You will handle calls, emails, and scheduling, ensuring a smooth client experience and collaboration with the medical team.

You will update patient records, process payments, and provide clear post-visit instructions. A friendly, organized, and tech‑savvy team member is ideal for this fast-paced veterinary setting.