Client Experience Specialist — Veterinary Front Desk

Sequistvet; Morristown, Northern (VT, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Career development

Job summary

Sequist Animal Hospital in Morristown, VT is seeking a Client Service Representative to be the first and last contact for clients. You’ll manage appointments, answer calls, update patient information, and support the medical team to ensure smooth visits.

Ideal candidates have a high school diploma, strong communication, prior customer service experience, and comfort with scheduling software. We offer competitive hourly pay and benefits.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service; schedule appointments based on client needs.
• Greet clients warmly and ensure a positive experience during visits; gather medical information and triage inquiries.
• Update client and patient records in the practice management system; process billing transactions.
• Provide clients with post-visit instructions and support daily practice operations as needed.

Skills

Communication

Customer service

Organization

Tech-savvy

Education

High school diploma

Tools

Scheduling software

Online communication platforms

Job description

Sequist Animal Hospital in Morristown, VT is seeking a Client Service Representative to be the first and last contact for clients. You’ll manage appointments, answer calls, update patient information, and support the medical team to ensure smooth visits.

Ideal candidates have a high school diploma, strong communication, prior customer service experience, and comfort with scheduling software. We offer competitive hourly pay and benefits.