Veterinary Client Service Specialist

VCA Animal Hospitals, Inc; Los Gatos (CA); Sur place; USD 29 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid vacation

Pet discounts

Résumé du poste

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team in Los Gatos, CA. You will be the welcoming face for clients and their pets, handling phones, scheduling, and guiding visits while upholding our mission of exceptional service and top-quality care.

You will explain fees, process payments, and assist clients with product and service selections, including non-medical pet care guidance.

Qualifications

• Customer service focused and friendly
• Experience in a veterinary or healthcare environment preferred
• Ability to handle payments and explain fees
• Strong communication and organization skills

Responsabilités

• Greet visitors and answer phones, directing clients and pets to exam rooms
• Schedule and confirm appointments
• Place outbound follow-up calls to clients
• Explain services and processing fees, assist with payments
• Educate clients on non-medical pet care and products
• Maintain medical records and office paperwork
• Keep reception and lobby area clean and organized

Description du poste

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team in Los Gatos, CA. You will be the welcoming face for clients and their pets, handling phones, scheduling, and guiding visits while upholding our mission of exceptional service and top-quality care.

You will explain fees, process payments, and assist clients with product and service selections, including non-medical pet care guidance.