Pet Care Client Services Specialist

VCA Animal Hospitals; San Jose (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Paid vacation (FT)

401(k)

Generous pet care discounts

Job summary

VCA Animal Hospitals in San Jose, CA is seeking a friendly receptionist to greet clients and their pets, answer phones, schedule appointments, and process payments. You will educate clients on services and treatments while supporting the care team.

Ideal candidates have at least one year of customer service experience, a high school diploma, and strong communication. This full-time role requires flexibility for evenings, weekends, and holidays.

Qualifications

• 1 year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people and awareness of others’ reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• Ability to integrate new information into problem-solving.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and outreach to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions about products and services and educate clients on basic pet care.

Skills

Customer service

Phone & communication

Multitasking

Microsoft Office

Compassion for pets

Education

High School Diploma/GED

Job description

VCA Animal Hospitals in San Jose, CA is seeking a friendly receptionist to greet clients and their pets, answer phones, schedule appointments, and process payments. You will educate clients on services and treatments while supporting the care team.

Ideal candidates have at least one year of customer service experience, a high school diploma, and strong communication. This full-time role requires flexibility for evenings, weekends, and holidays.