Veterinary Client Service Coordinator - Pet Wellness & Care

Banfield Pet Hospital; Okemos (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Student Debt Relief Program (DVMs)

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, informative service. You will educate clients on wellness plans, process visits, and ensure accurate documentation and billing.

The role emphasizes multi-tasking, strong English communication, and a dedication to high-quality pet care. Applicants should have at least one year of veterinary receptionist experience, with a commitment to patient comfort and

Qualifications

• Leadership and customer-focused traits essential for team-based care.
• Effective communication with clients and colleagues.

Responsibilities

• Maximize the number of pets seen by running an efficient hospital flow.
• Provide professional, courteous service and educate clients about pet health.
• Educate clients about Optimum Wellness Plans and hospital services.
• Complete client documentation and ensure prompt service.
• Provide post-visit instructions, invoices, and appointment scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening skills

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, informative service. You will educate clients on wellness plans, process visits, and ensure accurate documentation and billing.

The role emphasizes multi-tasking, strong English communication, and a dedication to high-quality pet care. Applicants should have at least one year of veterinary receptionist experience, with a commitment to patient comfort and