Veterinary Client Experience Coordinator
Banfield Pet Hospital
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, promote hospital services, and ensure efficient, friendly patient care. You will maximize productivity of the veterinary team and educate clients about wellness plans and services.
The role emphasizes exceptional service, accurate documentation, and proactive scheduling, with a focus on client satisfaction and return visits.
Qualifications
- Leadership and customer focus are essential.
- Strong peer relationships and integrity.
- Ability to listen and act with urgency.
- Knowledge of preventative care and OWPs.
Responsibilities
- Drive the flow of clients and pets through the hospital to maximize productivity of the veterinary team.
- Promote hospital services and route clients to ensure superior care and efficiency.
- Assist incoming clients with documentation, pet records, and invoicing; schedule future appointments.
Skills
Job description
Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, promote hospital services, and ensure efficient, friendly patient care. You will maximize productivity of the veterinary team and educate clients about wellness plans and services.
The role emphasizes exceptional service, accurate documentation, and proactive scheduling, with a focus on client satisfaction and return visits.
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