Veterinary Client Experience Coordinator

Banfield Pet Hospital; Seattle (WA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan

Student Debt Relief Program

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure welcoming service. You will educate clients on wellness plans, enter pet history, and schedule follow-ups for a seamless visit experience.

The role emphasizes multi-tasking, strong English communication, and meticulous administrative work in a hospital setting to promote client satisfaction and loyalty.

Qualifications

• Leadership and customer focus are essential for guiding client flow and team coordination.
• Strong integrity, trust, and professional conduct in a veterinary setting.
• Effective communication and listening skills across clients and associates.
• Ability to set priorities and manage time in a fast-paced hospital environment.
• Knowledge of preventative care concepts and client education is a plus.
• Ability to handle multiple tasks without loss of accuracy.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure welcoming service. You will educate clients on wellness plans, enter pet history, and schedule follow-ups for a seamless visit experience.

The role emphasizes multi-tasking, strong English communication, and meticulous administrative work in a hospital setting to promote client satisfaction and loyalty.