Pet Care & Client Services Coordinator

Banfield Pet Hospital; City of Yonkers (NY); On-site; USD 50,718,000 - 64,816,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA/HSA

Parental Leave

Continuing Education

Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote wellness plans, and support a friendly, efficient hospital environment. You will educate clients on preventive care, process new visits, and schedule appointments while ensuring accurate documentation and smooth operations.

The role emphasizes strong communication, multi-tasking, and a commitment to exceptional client service in a fast-paced veterinary setting.

Qualifications

• Ability to multi-task and manage multiple tasks simultaneously.
• Clear fluent English communication in writing and speaking.
• Organizational skills to create order from chaos.
• Strong problem solving and practical solution skills.
• Customer-focused service and attending to clients attentively.

Responsibilities

• Drive client and pet flow through the hospital for optimal productivity.
• Promote hospital services and wellness plans to new clients.
• Educate clients about pet health and preventive care.
• Process new client information, invoices, and scheduling.
• Provide excellent service and ensure a welcoming environment.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote wellness plans, and support a friendly, efficient hospital environment. You will educate clients on preventive care, process new visits, and schedule appointments while ensuring accurate documentation and smooth operations.

The role emphasizes strong communication, multi-tasking, and a commitment to exceptional client service in a fast-paced veterinary setting.