Veterinary Client Experience Specialist & Reception

Western-Veterinary-Partners-1; Ventura (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401k with company match

Paid time off

EAP

Job summary

Ohana Pet Hospital in Ventura, CA is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. You will handle multi-line phones, process transactions, and provide essential information about services for dogs, cats, rabbits, and other companions.

Ideal candidates are organized, detail-oriented, and thrive in a team-focused environment where every pet and person is treated with care and compassion.

Qualifications

• 1+ years in customer service or front desk
• Experience in veterinary front-desk preferred
• Proficiency managing multi-line phones and in-person clients
• Ability to process payments and maintain financial records
• Compassionate, professional service to clients during routine and emotional situations

Responsibilities

• Greet clients and patients, schedule appointments and manage daily flow
• Manage multi-line phones and assist in-person clients
• Process transactions and payments accurately
• Provide information about veterinary services to clients
• Support team to ensure smooth clinic operations

Skills

Customer service

Front desk experience

Communication skills

Team collaboration

Payment processing

Tools

Cornerstone

Job description

Ohana Pet Hospital in Ventura, CA is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. You will handle multi-line phones, process transactions, and provide essential information about services for dogs, cats, rabbits, and other companions.

Ideal candidates are organized, detail-oriented, and thrive in a team-focused environment where every pet and person is treated with care and compassion.