Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; Ventura (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401k with company match

Paid time off

EAP

Job summary

Ohana Pet Hospital in Ventura, CA is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. You will handle multi-line phones, process transactions, and provide essential information about services for dogs, cats, rabbits, and other companions.

Ideal candidates are organized, detail-oriented, and thrive in a team-focused environment where every pet and person is treated with care and compassion.

Qualifications

• 1+ years in customer service or front desk
• Experience in veterinary front-desk preferred
• Proficiency managing multi-line phones and in-person clients
• Ability to process payments and maintain financial records
• Compassionate, professional service to clients during routine and emotional situations

Responsibilities

• Greet clients and patients, schedule appointments and manage daily flow
• Manage multi-line phones and assist in-person clients
• Process transactions and payments accurately
• Provide information about veterinary services to clients
• Support team to ensure smooth clinic operations

Skills

Customer service

Front desk experience

Communication skills

Team collaboration

Payment processing

Tools

Cornerstone

Job description

Veterinary Receptionist / Client Service Representative

Ventura, CA

Ohana Pet Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for dogs, cats, rabbits, rodents, and some reptiles. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where every pet and person who walks through the door is treated with genuine care and compassion.

Schedule and compensation:

• Compensation: $20 - 23 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Monday, Wednesday, Thursday, and Friday. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Cornerstone, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Ohana Pet Hospital?

Ohana Pet Hospital in Ventura is a 14-doctor practice with 2 credentialed technicians caring for dogs, cats, rabbits, rodents, and some reptiles. The 5,000-square-foot hospital has 8 exam rooms and offers digital X-ray, digital dental radiography, ultrasound, acupuncture, and cardiac ultrasound. The hospital sees a mix of general practice, surgery, urgent care, limited exotic medicine, rehabilitation, and holistic medicine, with RVTs heavily utilized in surgery and access to ophthalmology expertise. 'Ohana' means family, and the team describes itself as cohesive, supportive, funny, collaborative, coachable, and committed to training and development. Ventura adds a laid-back coastal lifestyle with beaches, outdoor recreation, restaurants, and a strong community feel.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20 - $23 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.