Urgent Care Vet Receptionist — Calm Client Care

Ohana Pet Hospital; Ventura (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Ohana Urgent Care in Ventura seeks an outgoing Client Service Representative to be the welcoming face of the hospital and provide exceptional client experiences. You will manage appointments, patient flow, and communications in a fast-paced, empathetic environment.

The role requires 1+ years in customer service or front-desk work, experience in veterinary reception preferred, and proficiency with Cornerstone software. Full-time with a 4x10 schedule, Tuesday–Friday.

Qualifications

• 1+ years in customer service/reception/front-desk role.
• Experience in veterinary reception or healthcare front desk preferred.
• Proficiency with multi-line phone systems while assisting in-person clients.
• Experience with veterinary practice management software (Cornerstone).

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and patient flow in a fast-paced setting.
• Answer multi-line phones and assist clients both in person and over the phone.
• Process payments and maintain accurate financial records.

Skills

Customer service

Multi-line phones

Verbal & written communication

Compassionate service

Team player

Attendance scheduling

Tools

Cornerstone

Job description

Ohana Urgent Care in Ventura seeks an outgoing Client Service Representative to be the welcoming face of the hospital and provide exceptional client experiences. You will manage appointments, patient flow, and communications in a fast-paced, empathetic environment.

The role requires 1+ years in customer service or front-desk work, experience in veterinary reception preferred, and proficiency with Cornerstone software. Full-time with a 4x10 schedule, Tuesday–Friday.