Veterinary Receptionist / Client Service Representative

Ohana Pet Hospital; Ventura (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

EAP

401k with company match

Paid time off

Job summary

Ohana Pet Hospital in Ventura, CA is seeking a friendly Client Service Representative to welcome clients and manage the front desk. You will schedule appointments, handle phones, assist clients, and process payments with a compassionate, team-focused approach.

The role emphasizes exceptional client experiences for dogs, cats, rabbits and more, with a full-time schedule 4x10 hours, and benefits including insurance, PTO, and a 401(k) plan.

Qualifications

• Minimum 1+ year experience in customer service, reception or front-facing role.
• Experience in veterinary reception or healthcare front-desk is preferred.
• Proficiency with multi-line phones and handling in-person client interactions.

Responsibilities

• Manage appointments and daily patient flow to keep the schedule smooth.
• Handle multi-line phone system and assist in-person clients efficiently.
• Process transactions and maintain accurate financial records.
• Provide compassionate service and essential information about services for pets.
• Support team in a fast-paced clinic environment.

Skills

Customer service

Reception

Front desk

Scheduling

Tools

Cornerstone

Job description

Veterinary Receptionist / Client Service Representative

Ventura, CA

Ohana Pet Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for dogs, cats, rabbits, rodents, and some reptiles. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where every pet and person who walks through the door is treated with genuine care and compassion.

Schedule and compensation:

• Compensation: $20 - 23 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Monday, Wednesday, Thursday, and Friday. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Cornerstone, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Ohana Pet Hospital?

Ohana Pet Hospital in Ventura is a 14-doctor practice with 2 credentialed technicians caring for dogs, cats, rabbits, rodents, and some reptiles. The 5,000-square-foot hospital has 8 exam rooms and offers digital X-ray, digital dental radiography, ultrasound, acupuncture, and cardiac ultrasound. The hospital sees a mix of general practice, surgery, urgent care, limited exotic medicine, rehabilitation, and holistic medicine, with RVTs heavily utilized in surgery and access to ophthalmology expertise. 'Ohana' means family, and the team describes itself as cohesive, supportive, funny, collaborative, coachable, and committed to training and development. Ventura adds a laid-back coastal lifestyle with beaches, outdoor recreation, restaurants, and a strong community feel.

Pay Range

$20 - $23 USD

Ohana Pet Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.