Pet Care Client Experience Specialist

VCA Animal Hospitals, Inc; Saint Clair Shores (MI); Presencial; USD 17.000 - 25.000; Tempo integral

Resumo da vaga

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. The CSR greets visitors, answers calls, schedules appointments, and guides clients and their pets to exam rooms.

The role involves presenting and explaining fees, processing payments, recommending products, and educating clients on general pet care. You will also manage medical records and keep the facility clean and welcoming at all times.

Qualificações

• Experience in customer service and front-desk interactions.
• Able to handle calls and greet clients professionally.
• Comfort with explaining fees and processing payments.

Responsabilidades

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and contact prospective clients.
• Present and explain fees, process payments, and advise on products/services.
• Educate clients on general pet care and husbandry.
• Maintain medical records, charts, and correspondence.
• Keep the facility clean and well-maintained at all times.

Conhecimentos

Customer service

Telephone handling

Scheduling

Sales support

Formação

High school diploma or equivalent

Descrição da vaga

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. The CSR greets visitors, answers calls, schedules appointments, and guides clients and their pets to exam rooms.

The role involves presenting and explaining fees, processing payments, recommending products, and educating clients on general pet care. You will also manage medical records and keep the facility clean and welcoming at all times.