Client Service Specialist - Pet Care & Customer Experience

VCA Animal Hospitals, Inc; Anchorage (AK); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical & Dental

Pet Discounts

401(k)

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. The CSR acts as the face of the practice, greeting clients and managing appointments while delivering excellent service for pets and their owners.

The role involves explaining fees, processing payments, educating clients on general animal care, maintaining medical records, and supporting the team to keep the facility neat and welcoming.

Qualifications

• Experience as a client service representative or similar role.
• Strong communication and interpersonal skills.
• Ability to explain fees and services to clients.
• Comfort with guiding clients and their pets in a veterinary setting.

Responsibilities

• Greet visitors, answer phones, and guide clients and pets to exam rooms.
• Schedule and confirm appointments for clients.
• Make follow-up calls and reach out to prospective clients.
• Explain fees and process payments to clients and assist with product/service recommendations.

Skills

Customer service

Appointment scheduling

Payment processing

Client education

Communication

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. The CSR acts as the face of the practice, greeting clients and managing appointments while delivering excellent service for pets and their owners.

The role involves explaining fees, processing payments, educating clients on general animal care, maintaining medical records, and supporting the team to keep the facility neat and welcoming.