Veterinary Front Desk Specialist | Client & Scheduling

VCA Animal Hospitals, Inc; Monrovia (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Pet discount

Job summary

VCA Animal Hospitals, Inc is seeking a Client Service Representative (CSR) to be the welcoming face at the front desk and the main point of contact for clients and their pets.

The CSR will handle greeting visitors, scheduling appointments, processing payments, and providing product and service information while supporting clinical teams with medical records and maintaining a clean, inviting hospital environment.

Qualifications

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Responsibilities

• Greet clients and their pets, answer phones, and direct to exam rooms.
• Schedule, confirm, and coordinate appointments.
• Present and explain fees for services and products; process payments.
• Maintain medical records, charts, reports, and correspondence.
• Keep the hospital environment clean, safe, and inviting.
• Support hospital operations and communicate effectively with clients and staff.

Skills

Customer service

Appointment scheduling

Payment processing

Medical records management

Veterinary terminology familiarity

Education

High school diploma or equivalent

Tools

Scheduling software

POS system

AVImark familiarity

Job description

VCA Animal Hospitals, Inc is seeking a Client Service Representative (CSR) to be the welcoming face at the front desk and the main point of contact for clients and their pets.

The CSR will handle greeting visitors, scheduling appointments, processing payments, and providing product and service information while supporting clinical teams with medical records and maintaining a clean, inviting hospital environment.