Client Experience Specialist

Pet Services of Washington, P.S.; Clifton (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to greet clients and their pets, schedule appointments, and handle payments while providing excellent service. You will educate clients on products and services and maintain accurate medical records in a busy hospital setting.

The role emphasizes professionalism, clear communication, and teamwork to support veterinary care and client satisfaction.

Qualifications

• Minimum experience as a Client Service Representative or similar role.
• Strong communication and interpersonal skills.
• Ability to explain services and process payments to clients.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Make outbound follow-up calls to clients.
• Explain fees and process payments.
• Educate clients on products, services, and basic pet care.
• Maintain medical records and hospital cleanliness.

Skills

Customer service

Scheduling

Communication

Problem solving

Tools

CRM software

Medical records software

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to greet clients and their pets, schedule appointments, and handle payments while providing excellent service. You will educate clients on products and services and maintain accurate medical records in a busy hospital setting.

The role emphasizes professionalism, clear communication, and teamwork to support veterinary care and client satisfaction.