Pet Health Client Experience Specialist

Pet Services of Washington, P.S.; Cherry Hill Township (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Pet discounts

401(k)

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to be the friendly face of the practice. You will greet clients and their pets, answer calls, schedule visits, and guide clients through the exam room experience with professionalism.

You’ll explain fees, process payments, and help customers choose products and services while sharing basic pet-care tips. Join a supportive team dedicated to compassionate care for pets and their families.

Qualifications

• Experience in customer service role required.
• Excellent communication and interpersonal skills.
• Ability to greet visitors and guide clients.

Responsibilities

• Greet visitors and answer phones.
• Schedule and confirm appointments.
• Guide clients and pets to exam rooms.
• Process payments and explain fees.
• Recommend products and services.
• Educate clients on basic pet care.
• Maintain medical records and correspondence.
• Ensure the hospital remains clean and organized.

Skills

Customer service

Telephone etiquette

Communication skills

Job description

VCA Animal Hospitals is seeking a Client Service Representative to be the friendly face of the practice. You will greet clients and their pets, answer calls, schedule visits, and guide clients through the exam room experience with professionalism.

You’ll explain fees, process payments, and help customers choose products and services while sharing basic pet-care tips. Join a supportive team dedicated to compassionate care for pets and their families.