Pet Care Client Experience Specialist

Pet Services of Washington, P.S.; Springfield (OR); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to be the friendly face of the practice, greeting clients and guiding their pets to exam rooms while delivering exceptional service.

You will schedule appointments, process payments, explain fees, recommend products and services, and help educate clients on basic pet care. This role requires polished communication and a caring, professional demeanor.

Qualifications

• Experience in client service at a veterinary hospital or medical setting preferred.
• Excellent communication and interpersonal skills.
• Comfort with answering phones, greeting clients, and guiding pets to exam rooms.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.
• Present and explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general pet care and non-medical topics.
• Manage medical records, charts, and correspondence.
• Maintain hospital cleanliness and organization.

Skills

Customer service

Communication

Phone etiquette

Sales orientation

Tools

Medical records system

Job description

VCA Animal Hospitals is seeking a Client Service Representative to be the friendly face of the practice, greeting clients and guiding their pets to exam rooms while delivering exceptional service.

You will schedule appointments, process payments, explain fees, recommend products and services, and help educate clients on basic pet care. This role requires polished communication and a caring, professional demeanor.