Veterinary Client Experience Specialist

VCA Animal Hospitals, Inc; Plymouth (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Plymouth Animal Hospital is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet clients and guide their pets, manage appointments, and assist with products and services while delivering outstanding customer service.

The role emphasizes phone and in-person interactions, fee explanations, and maintaining accurate records in a friendly, professional environment.

Qualifications

• Customer service experience required or preferred.
• Ability to explain fees and handle payments.
• Strong communication and interpersonal skills.

Responsibilities

• Greet visitors and answer phones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain products/services and assist with prescriptions where appropriate.
• Maintain medical records, charts, and correspondence.

Skills

Customer service

Phone etiquette

Appointment scheduling

Job description

VCA Plymouth Animal Hospital is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet clients and guide their pets, manage appointments, and assist with products and services while delivering outstanding customer service.

The role emphasizes phone and in-person interactions, fee explanations, and maintaining accurate records in a friendly, professional environment.