Veterinary Client Experience Specialist

MedVet Medical & Cancer Centers for Pets; Plano (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Strong career growth

Comprehensive Health Benefits

Vision and Dental

401k with Employer Match

Paid Time Off

Shift Differentials

Uniform Allowance

Employee Pet Discounts

Disability Insurance

Education Assistance

Job summary

MedVet Medical & Cancer Centers for Pets is seeking a Client Service Representative to be the first point of contact for clients and their pets. You will manage check-ins, phone lines, patient escorting, and medical records with a compassionate, professional demeanor.

The role requires strong communication, data accuracy, and the ability to handle payments while maintaining a welcoming lobby. Prior veterinary experience is preferred and a team-oriented environment is emphasized.

Qualifications

• Practical knowledge of hospital organization and veterinary terminology.
• Familiar with medical records and financial policies/transactions.
• Ability to multi-task while maintaining accuracy and professionalism.

Responsibilities

• Greet and check-in clients.
• Answer calls and transfer extensions.
• Escort clients and pets to exam rooms.
• Manage medical records, charts, and reports.
• Discuss payment options and process payments.
• Maintain a neat, welcoming lobby.

Skills

Communication skills

Calm under pressure

Multitasking

Teamwork

Professional phone etiquette

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet Medical & Cancer Centers for Pets is seeking a Client Service Representative to be the first point of contact for clients and their pets. You will manage check-ins, phone lines, patient escorting, and medical records with a compassionate, professional demeanor.

The role requires strong communication, data accuracy, and the ability to handle payments while maintaining a welcoming lobby. Prior veterinary experience is preferred and a team-oriented environment is emphasized.