Veterinary Client Services Specialist

MedVet; Wilmette (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Benefits

Vision and Dental

401k with Employer Match

Paid Time Off (PTO)

Uniform Allowance

Employee Pet Discounts

Continuing Education Opportunities and

Assistance Program

Job summary

MedVet is recruiting a Veterinary Client Service Representative to serve as the first point of contact for clients, helping ensure compassionate, efficient interactions across our clinics. The role requires familiarity with hospital operations, veterinary terminology, medical records, and payment processing.

Ideal candidates will greet clients, manage calls, escort pets, handle records and payments, and maintain a clean lobby in a fast-paced setting.

Qualifications

• Practical knowledge of hospital organization, services, and veterinary terminology.
• Experience with medical records and financial policies/transactions.
• Ability to multi-task and enter data accurately.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Communication skills

Stress management

Teamwork and autonomy

Attention to detail

Multi-tasking

Professional composure

Customer service

Tools

Microsoft Word

Excel

Job description

MedVet is recruiting a Veterinary Client Service Representative to serve as the first point of contact for clients, helping ensure compassionate, efficient interactions across our clinics. The role requires familiarity with hospital operations, veterinary terminology, medical records, and payment processing.

Ideal candidates will greet clients, manage calls, escort pets, handle records and payments, and maintain a clean lobby in a fast-paced setting.