Veterinary Client Experience Specialist

MedVet; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Strong career growth

Comprehensive Health Benefits

Vision and Dental

HSA, FSA and Independent Care Spending

401k with Employer Match

Paid Time Off

Shift Differentials and On-call Pay

Uniform Allowance

Employee Pet Discounts and Pet Insur

Short-Term Disability and Life

Continuing Education Opportunities

Job summary

MedVet is seeking a Client Service Representative (CSR) to join our clinical team in a fast-paced emergency and specialty setting. The CSR handles client check-ins, phone calls, and payments while ensuring smooth operations and compassionate service.

Responsibilities include greeting clients, guiding them and their pets to exam rooms, managing medical records, and maintaining a tidy lobby. A calm, professional demeanor and strong communication are essential for success.

Qualifications

• Excellent verbal and written communication skills.
• Ability to stay composed in stressful and emotional situations.
• Attention to detail in data entry and records.
• Strong client service orientation and phone etiquette.
• Ability to work collaboratively in a team and autonomously.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Verbal & written communication

Attention to detail

Teamwork

Multi-tasking

Professional composure

Computer literacy

Tools

Microsoft Word

Excel

Job description

MedVet is seeking a Client Service Representative (CSR) to join our clinical team in a fast-paced emergency and specialty setting. The CSR handles client check-ins, phone calls, and payments while ensuring smooth operations and compassionate service.

Responsibilities include greeting clients, guiding them and their pets to exam rooms, managing medical records, and maintaining a tidy lobby. A calm, professional demeanor and strong communication are essential for success.