Veterinary Client Service Representative - Contingent

MedVet Medical & Cancer Centers for Pets; Garden City (ID); On-site; USD 21,000 - 28,000; Full time

Job summary

MedVet in Garden City, Idaho is seeking a Veterinary Client Service Representative - Contingent to join the front desk team. You’ll greet clients, schedule appointments and support the hospital flow to ensure a smooth MedVet experience for pets and their families.

The role emphasizes compassionate communication, data entry, and accurate processing of payments. You’ll collaborate with veterinarians and technicians in a fast-paced setting and must remain calm under pressure while delivering

Qualifications

• Experience in a veterinary setting preferred.
• Strong written and verbal communication.
• Ability to multi-task and enter data accurately.
• Professional and compassionate demeanor.
• Comfort with financial policies and transactions.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Customer service

Communication

Data entry

Teamwork

Stress management

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for: Veterinary Client Service Representative - Contingent

Our Client Service Representatives havethe first interaction with our clients providing superior service toensure client interactions arefacilitatedsmoothly,compassionatelyand effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medicalrecordsand financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must alwaysmaintaincompassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Come as you are. MedVet is an equal opportunity employer. We are also a drug‑free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.