Veterinary Client Experience Specialist

MedVet; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

HSA/FSA and Independent Care Spending

401k with employer match

Paid Time Off (PTO)

Shift Differentials and On-call Pay

Uniform Allowance

Employee Pet Discounts

Continuing Education Opportunities

Job summary

MedVet in Asheville, NC is seeking a Client Service Representative to provide compassionate, efficient client care as the first point of contact. You will greet clients, manage appointments, handle payments and maintain accurate records in a fast-paced emergency and specialty setting.

The role requires excellent communication, data entry accuracy, teamwork and the ability to stay composed under stress. Prior veterinary or medical office experience is preferred, and a commitment to the MedVet

Qualifications

• Ability to remain composed in stressful situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• General computer competency including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Verbal & written communication

Attention to detail

Teamwork & independence

Stay composed under stress

Multi-tasking

Tools

Microsoft Word

Excel

Job description

MedVet in Asheville, NC is seeking a Client Service Representative to provide compassionate, efficient client care as the first point of contact. You will greet clients, manage appointments, handle payments and maintain accurate records in a fast-paced emergency and specialty setting.

The role requires excellent communication, data entry accuracy, teamwork and the ability to stay composed under stress. Prior veterinary or medical office experience is preferred, and a commitment to the MedVet