Veterinary Client Experience Specialist

Jobvite, Inc.; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Vision and Dental

401k with Employer Match

PTO and vacation plans

Pet Discounts and Pet Insurance

Continuing Education Opportunities and

HSA/FSA

Job summary

MedVet is seeking a detail-oriented Client Service Representative to greet clients, manage phone calls, and escort pets to exam rooms. You will handle medical records, discuss payments, and maintain a inviting lobby. Previous veterinary exposure is preferred, with strong communication and teamwork emphasized.

flexibility for weekend and extended hours will be considered. This full-time role offers benefits and a collaborative clinical team environment at MedVet facilities across the nation.

Qualifications

• Ability to stay composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Strong client service skills and phone etiquette.
• Attention to detail and ability to work in a team or independently.
• Ability to adapt to a fast-paced environment with a sense of urgency.
• Flexibility to work additional hours when needed.
• Strong problem-solving and cross-departmental awareness.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Composure under pressure

Verbal communication

Written communication

Client service excellence

Phone etiquette

Attention to detail

Teamwork and autonomy

Urgency in fast-paced settings

Flexibility with hours

Critical thinking

General computer skills

Education

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Excel

Job description

MedVet is seeking a detail-oriented Client Service Representative to greet clients, manage phone calls, and escort pets to exam rooms. You will handle medical records, discuss payments, and maintain a inviting lobby. Previous veterinary exposure is preferred, with strong communication and teamwork emphasized.

flexibility for weekend and extended hours will be considered. This full-time role offers benefits and a collaborative clinical team environment at MedVet facilities across the nation.