Veterinary Client Experience Specialist

Banfield Pet Hospital; Okemos (MI); On-site; USD 2,120,000 - 2,710,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plans (401k & Roth)

PTO & Holidays

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

CEU Allowance

Wellbeing Resources

Commuter Benefits

Three Free Wellness Plans for Pets

Student Debt Relief

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to manage client and pet flow, promote wellness plans, and coordinate care with the veterinary team. You will educate clients, process registrations and invoices, and support front-desk operations to ensure a friendly, efficient visit for every pet and owner.

The role requires strong communication, organizational skills, and at least 1 year of veterinary reception experience, with a passion for exceptional client service.

Qualifications

• Leadership and practical teamwork abilities.
• Strong customer-focused service mindset.
• Ability to build relationships with clients and colleagues.
• Integrity, trustworthiness, and reliability in daily tasks.
• Proactive, action-oriented attitude with strong time management.

Responsibilities

• Live by Mars Five Principles within self and team.
• Recruit new clients by promoting hospital services and routing flow of clients and pets.
• Provide exceptional service, welcome clients and pets, and educate them about pet health.
• Assist with documentation, pet data entry, and payment processing at the front desk.
• Assist with prescriptions, retail products, and scheduling future appointments.
• Maintain accurate balances and perform opening/closing procedures.
• Conduct administrative tasks as needed.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening skills

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to manage client and pet flow, promote wellness plans, and coordinate care with the veterinary team. You will educate clients, process registrations and invoices, and support front-desk operations to ensure a friendly, efficient visit for every pet and owner.

The role requires strong communication, organizational skills, and at least 1 year of veterinary reception experience, with a passion for exceptional client service.