Veterinary Client Experience Coordinator

A Caring Doctor (Minnesota), P.A.; United States; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Benefits

HSA & FSA

Parental Leave

Continuing Education Support

Wellness for Pets

Exclusive Discounts

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming, efficient hospital environment. You will educate clients on Optimum Wellness Plans and preventive care, assist with intake and documentation, and help schedule appointments while maintaining accurate finances.

The role emphasizes exceptional service, clear communication, and ability to multi-task in a fast-paced clinic, with a focus on client satisfaction and

Qualifications

• Leadership and teamwork abilities to guide client interactions and clinic flow.
• Strong communication with clients and teammates; professional demeanor expected.
• Ability to prioritize tasks, manage time effectively and multi-task under pressure.
• Excellent listening and written/verbal communication for client service.
• Problem solving to address client needs and clinic workflow.
• Adaptability and commitment to high-quality client care and education.

Responsibilities

• Promote hospital services and route clients/pets to maximize productivity.
• Educate clients about wellness plans, preventive care, and services.
• Assist with client intake, documentation, and pet information in the system.
• Provide clear instructions and invoices, and schedule follow-ups.
• Maintain opening/closing procedures and accurate balances.
• Support the veterinary team and ensure a welcoming client experience.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Team Collaboration

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming, efficient hospital environment. You will educate clients on Optimum Wellness Plans and preventive care, assist with intake and documentation, and help schedule appointments while maintaining accurate finances.

The role emphasizes exceptional service, clear communication, and ability to multi-task in a fast-paced clinic, with a focus on client satisfaction and