Veterinary Client Experience Specialist

Pet Clinic; Mahomet (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Life insurance

Paid time off

Paid holidays

Retirement plan with employer match

Employee discounts on veterinary care

Continuing education opportunities

Uniform allowance

Bonus opportunities

Job summary

All About Animals Pet Clinic is seeking a Veterinary Client Services Representative to greet clients and pets warmly, guiding them from initial contact to checkout. You will schedule appointments, coordinate patient care, and support the clinical team with professional, empathetic communication.

Responsibilities include managing inquiries via calls, emails, and texts, explaining services and financing options, and maintaining accurate records while coordinating with medical, boarding, and

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.

Responsibilities

• Welcome clients and pets with warmth, and create a thoughtful experience from the first phone call through checkout.
• Schedule appointments, coordinate patient care, and keep the day organized as priorities change.
• Answer calls, emails, and text messages with professionalism, accuracy, and empathy.
• Help clients understand our services, preventive care recommendations, and financing options, connecting medical questions with the clinical team.
• Maintain accurate records and process invoices and payments carefully.
• Work closely with our medical, boarding, and grooming teams so clients receive clear, consistent communication.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

ezyVet

Job description

All About Animals Pet Clinic is seeking a Veterinary Client Services Representative to greet clients and pets warmly, guiding them from initial contact to checkout. You will schedule appointments, coordinate patient care, and support the clinical team with professional, empathetic communication.

Responsibilities include managing inquiries via calls, emails, and texts, explaining services and financing options, and maintaining accurate records while coordinating with medical, boarding, and