Pet Care Experience Specialist

CityVet; Fort Worth (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Health Savings Account

Growth opportunities

Paid time off

Floating holidays

Flexible schedules

Parental leave

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Telemedicine

Employee assistance program

Pet-care program

Employee discount

Job summary

CityVet is seeking a Client Service Specialist to be the clinic’s primary contact with clients, ensuring a friendly and efficient experience from the moment they walk in or call. You’ll help with check-ins, scheduling, and guiding clients through care options.

Responsibilities include greeting clients, managing appointments, and communicating triage and education needs. The role emphasizes empathy, reliability, and a team‑oriented approach to patient care.

Qualifications

• Must be at least 18 years old at the time of hire.

Responsibilities

• Greet clients and check them in for appointments, guiding them through delays and wait times.
• Manage appointment check-ins, book new appointments, and coordinate discharge information for services.
• Prioritize scheduling and client education for vaccines, wellness, parasite, and retail needs.

Skills

Customer service

Communication

Job description

CityVet is seeking a Client Service Specialist to be the clinic’s primary contact with clients, ensuring a friendly and efficient experience from the moment they walk in or call. You’ll help with check-ins, scheduling, and guiding clients through care options.

Responsibilities include greeting clients, managing appointments, and communicating triage and education needs. The role emphasizes empathy, reliability, and a team‑oriented approach to patient care.