Veterinary Client Experience Specialist

Lakefield Veterinary Group; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

All Pets Animal Hospital is seeking a friendly and organized Customer Service Representative to be the first and last impression for clients and their pets. You will handle check-in/check-out, scheduling, and educate owners on services, while supporting a collaborative veterinary team.

Join a hospital that values teamwork, communication, and exceptional client care. Experience in customer service and comfort with practice management software are a plus in a fast-paced environment.

Qualifications

• Minimum high school education required; prior customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask in a fast-paced environment with attention to detail.
• Comfortable using computers and practice management software.
• Excellent organizational skills and accuracy in handling client and patient data.

Responsibilities

• Create exceptional experiences for clients and their pets from check-in through check-out.
• Answer phones, respond to inquiries, and assist clients with scheduling appointments.
• Educate pet owners about services, preventive care, and hospital offerings.
• Maintain accurate medical records and client information.
• Coordinate patient flow and communicate effectively with technicians and veterinarians.
• Schedule appointments to maximize efficiency and support quality patient care.
• Process payments and balance daily transactions.
• Assist with prescription pickups and retail purchases.
• Address client concerns professionally and compassionately.
• Support a culture of teamwork, positivity, and excellent customer service.

Skills

Customer service

Communication

Multitasking

Computer literacy

Organizational skills

Education

High School Diploma or GED

Job description

All Pets Animal Hospital is seeking a friendly and organized Customer Service Representative to be the first and last impression for clients and their pets. You will handle check-in/check-out, scheduling, and educate owners on services, while supporting a collaborative veterinary team.

Join a hospital that values teamwork, communication, and exceptional client care. Experience in customer service and comfort with practice management software are a plus in a fast-paced environment.