Veterinary Client Experience Specialist

Dewittvets; Milford, Northern (CT, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay and bonuses

Health, dental, vision, life insurance

Paid time off and holidays

Supportive team culture

Job summary

AmeriVet is seeking a Client Service Representative to be the first and last touch for clients, ensuring exceptional service and smooth communication with the medical team. You will manage appointments, collect patient information, and coordinate between clients and veterinarians, using our practice management system.

The role emphasizes a friendly, empathetic demeanor, multi-tasking, and accurate data handling, with opportunities for growth within a supportive veterinary network.

Qualifications

• Excellent communication and patient-focused client service.
• Prior experience in veterinary or healthcare customer service is a plus.
• Able to manage multiple tasks and maintain accuracy under pressure.
• Proficient with scheduling systems and online communications.

Responsibilities

• Answer calls and emails promptly with friendly service.
• Schedule appointments based on client needs and vet availability.
• Send reminders and follow-up messages to keep care on track.
• Re-engage lapsed clients and encourage scheduling.
• Greet clients and ensure a positive visit experience.
• Explain services, promotions, and how to book online or shop online.

Skills

Customer service

Communication

Multitasking

Tech literacy

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

AmeriVet is seeking a Client Service Representative to be the first and last touch for clients, ensuring exceptional service and smooth communication with the medical team. You will manage appointments, collect patient information, and coordinate between clients and veterinarians, using our practice management system.

The role emphasizes a friendly, empathetic demeanor, multi-tasking, and accurate data handling, with opportunities for growth within a supportive veterinary network.