Veterinary Client Experience Specialist

Amerivet; Virginia, Northern (IL, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

401(k) matching

Health, dental, vision, life insurance

Paid time off

Supportive team

Job summary

AmeriVet is seeking a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, process patient information, and liaise with the medical team to ensure a seamless client experience.

This role emphasizes empathetic communication, multitasking in a fast-paced clinic, and using practice management systems to keep records accurate. A friendly demeanor and teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and a compassionate, client-focused mindset.
• Prior customer service experience, preferably in veterinary or healthcare settings.
• Basic proficiency with technology and scheduling software.
• Strong organizational skills with ability to multitask in a fast-paced environment.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Use technology to send reminders and follow-ups to keep care on track.
• Greet clients and provide a positive experience throughout their visit.
• Update client records and handle billing transactions.

Skills

Communication skills

Customer service

Tech literacy

Organizational skills

Empathy

Education

High school diploma or equivalent

Job description

AmeriVet is seeking a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, process patient information, and liaise with the medical team to ensure a seamless client experience.

This role emphasizes empathetic communication, multitasking in a fast-paced clinic, and using practice management systems to keep records accurate. A friendly demeanor and teamwork are essential.