Pet Care Client Experience Lead

Goodvets; Overland Park (KS); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) matching

Paid time off

Employee discounts

Supportive culture

Job summary

GoodVets is seeking a Client Service Representative to be the first and last impression for clients, handling front-desk duties with warmth and empathy. You will manage check-ins, phone triage, scheduling, and billing in a busy veterinary environment.

The role requires strong communication, multitasking in a fast-paced setting, and a team-first attitude to support clinicians and hospital operations.

Qualifications

• Availability to work evenings and weekends.
• Veterinary or medical front-desk experience preferred but not required.
• Strong communication and interpersonal skills.
• Comfort working in a fast-paced environment with multiple priorities.
• Familiarity with Windows-based systems and practice management software (or a willingness to learn).
• A positive, team-first attitude and a passion for creating a welcoming environment.

Responsibilities

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team
• Process payments and ensure accurate invoicing
• Monitor the flow of patients and clients throughout the day
• Maintain a clean and organized reception and lobby area
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations
• Assist emotionally stressed clients with compassion and clarity
• Support occasional light administrative and cleaning duties as needed

Skills

Front desk experience

Veterinary experience

Communication skills

Interpersonal skills

Windows-based systems

Practice management software

Tools

Practice Management Software

Job description

GoodVets is seeking a Client Service Representative to be the first and last impression for clients, handling front-desk duties with warmth and empathy. You will manage check-ins, phone triage, scheduling, and billing in a busy veterinary environment.

The role requires strong communication, multitasking in a fast-paced setting, and a team-first attitude to support clinicians and hospital operations.