Pet Care Client Experience Specialist

AmeriVet Veterinary Partners; Center (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

401(k) matching

Student loan assistance

Health insurance

Dental insurance

Vision insurance

Paid time off

Mental health resources

Job summary

AmeriVet Veterinary Partners is seeking a Client Service Representative to be the first and last contact for clients. You will manage appointments, answer calls, and ensure clear communication between clients and the medical team using our practice management system.

In a fast-paced clinic, you’ll greet clients, triage inquiries with empathy, promote services, and help keep records and billing accurate. A high school diploma and strong communication are required; veterinary or healthcare

Qualifications

• High school diploma or equivalent work experience.
• Excellent communication and compassionate, client-focused service.
• Prior customer service experience, preferably in veterinary or healthcare.
• Basic proficiency with technology, scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed.
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Use active listening to gather important medical information and triage inquiries.
• Demonstrate empathy in all interactions while maintaining a calm and professional demeanor.
• Promote current promotions and campaigns, keeping clients informed about offers and services.
• Update client and patient records in our practice management system with accuracy.
• Process billing transactions, including credit card payments and insurance claims.

Skills

Excellent communication

Compassionate customer service

Customer service experience

Tech proficiency

Organizational skills

Education

High school diploma

Tools

Scheduling software

Job description

AmeriVet Veterinary Partners is seeking a Client Service Representative to be the first and last contact for clients. You will manage appointments, answer calls, and ensure clear communication between clients and the medical team using our practice management system.

In a fast-paced clinic, you’ll greet clients, triage inquiries with empathy, promote services, and help keep records and billing accurate. A high school diploma and strong communication are required; veterinary or healthcare