Veterinary Client Experience Specialist

Pet Services of Washington, P.S.; Fountain Valley (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA West Coast Specialty and Emergency Animal Hospital is seeking an experienced Client Service Representative to be the face of the practice, delivering outstanding client and patient care.

You will greet clients, answer phones, schedule appointments, process payments, and help maintain medical records in a clean, organized environment. This role emphasizes professionalism, empathy, and strong communication in a fast-paced veterinary setting.

Qualifications

• Customer service functions including greeting clients, answering phones and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments; routing calls to the appropriate team.

Responsibilities

• Greeting clients and their pets; answering phones and guiding to exam rooms.
• Schedule and confirm appointments; route calls to the correct department.
• Explain fees and process payments; maintain medical records and reports.
• Keep the hospital neat and clean inside and outside; assist with chores as needed.

Skills

Customer service

Phone handling

Scheduling

Payment processing

Medical records management

Hospital cleanliness

Job description

VCA West Coast Specialty and Emergency Animal Hospital is seeking an experienced Client Service Representative to be the face of the practice, delivering outstanding client and patient care.

You will greet clients, answer phones, schedule appointments, process payments, and help maintain medical records in a clean, organized environment. This role emphasizes professionalism, empathy, and strong communication in a fast-paced veterinary setting.