Veterinary Client Experience Specialist

MARS Veterinary; Florida; On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) and Roth match

Paid Time Off and Holidays

Student Debt Relief for Full-Time DVMs

Mental Health Resources

Life Insurance (company-paid)

Disability Insurance

FSA/HSA benefits

Continuing Education Allowance

Three Free Wellness Plans for Pets

Job summary

MARS Veterinary in Florida is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure a welcoming, efficient visit. You will drive the patient flow, educate clients on wellness plans, and coordinate documentation, appointments, and transactions with a focus on quality care.

Join our team to promote preventative care, build lasting client relationships, and provide outstanding service in a busy veterinary hospital environment in the Florida

Qualifications

• Leads and supports a client-focused team environment.
• Fluent English communication in writing and speech.
• Organizes tasks and information for efficient service delivery.
• Identifies and resolves problems to maintain smooth operations.
• Delivers attentive, courteous client service and information.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Recruit new clients by promoting services and wellness plans.
• Educate clients about Optimum Wellness Plans and preventive care.
• Complete client documentation, enter pet histories, and manage records.
• Assist with invoicing, prescription dispensing, retail sales, and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

MARS Veterinary in Florida is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure a welcoming, efficient visit. You will drive the patient flow, educate clients on wellness plans, and coordinate documentation, appointments, and transactions with a focus on quality care.

Join our team to promote preventative care, build lasting client relationships, and provide outstanding service in a busy veterinary hospital environment in the Florida