Pet Care Client Experience Coordinator

Mars Petcare; Village of Lake Grove (NY); Híbrido; USD 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance

401(k) with company match

Student debt relief program

Paid time off and holidays

Mental health resources

Life insurance (company-paid)

Disability insurance (short/long-term)

FSA/HSA

Parental leave

Continuing education allowance

Back-up child and elder care

Descripción de la vacante

Marsveterinary seeks a Client Service Coordinator to drive client and pet flow through the hospital, promoting services and ensuring a welcoming, efficient experience. You will support the veterinary team, educate clients on wellness plans and preventive care, and help schedule future visits.

Responsibilities include handling client documentation, entering pet data, dispensing items per veterinary instructions, and assisting with invoices and payments while maintaining a high standard of

Formación

• Fluent English verbal and written communication with correct grammar and vocabulary.
• Ability to multitask, manage client flow, and educate clients about services.
• Professional, efficient, and welcoming service to clients and pets.

Responsabilidades

• Promote hospital services and route clients and pets for efficient care.
• Maximize the number of pets seen by maintaining a productive hospital flow.
• Provide exceptional service, educate clients on wellness plans and services.
• Assist with client onboarding, invoicing, dispensing meds, and scheduling.

Conocimientos

Client service

Communication skills

Leadership

Time management

Multi-tasking

Descripción del empleo

Marsveterinary seeks a Client Service Coordinator to drive client and pet flow through the hospital, promoting services and ensuring a welcoming, efficient experience. You will support the veterinary team, educate clients on wellness plans and preventive care, and help schedule future visits.

Responsibilities include handling client documentation, entering pet data, dispensing items per veterinary instructions, and assisting with invoices and payments while maintaining a high standard of