Pet Care Client Experience Coordinator

Marsveterinary; Lexington (KY); On-site; USD 20,664 - 24,383; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Time Off

Employee Discounts

Continuing Education

Job summary

Mars Veterinary is seeking a Client Service Coordinator to manage client and pet flow, ensuring a friendly, efficient service that supports the veterinary team and wellness plans. The role emphasizes client education, messaging, and responsiveness to inquiries.

Ideal candidates will have strong English communication, multitasking ability, and experience in customer service. The position may involve evenings or weekends to maintain patient care and service levels.

Qualifications

• High School Diploma or equivalent preferred.
• One year related customer service experience required.
• Medical terminology training preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc.
• Promote hospital services and route clients to maximize productivity.
• Maximize pets seen by a well-run hospital to support wellness plans.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Multi-tasking

Computer Skills

Education

High School Diploma or equivalent

Medical terminology training

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

Job description

Mars Veterinary is seeking a Client Service Coordinator to manage client and pet flow, ensuring a friendly, efficient service that supports the veterinary team and wellness plans. The role emphasizes client education, messaging, and responsiveness to inquiries.

Ideal candidates will have strong English communication, multitasking ability, and experience in customer service. The position may involve evenings or weekends to maintain patient care and service levels.